Taobao Refund and Return Guide

No Reason Return and Refund

On Taobao, if you want a refund, you can choose a no-reason return and refund within seven days of receiving the goods. The money will be refunded to your payment account only after you return the product to the merchant. For example, if you paid with a bank card, the money will be refunded to the bank card; if you paid with Alipay, it will be refunded to Alipay.

Refund Processing for Orders Paid by Others

Of course, if someone else paid for your order, the money will be refunded to their account!

Handling of Product Quality Issues

If the product you received has quality issues, even after seven days, within the product's warranty period (usually 360 days), you can still apply for a return and refund or free repair, replacement, and other services.

Policy Adjustment

At the same time, in order to combat buyers who exploit loopholes in the rules to maliciously occupy products for free, China has completely canceled the 'refund without return' policy after May 2025.

Notes for International Buyers

If you are not in China, the return shipping cost may exceed the total price of the product, making it easy to end up with neither the goods nor the money.

Purchase Advice

Therefore, if you want to purchase goods on Taobao or any Chinese platform such as Alibaba, 1688, Pinduoduo, Xianyu, JD.com, etc., it's best to first find a trustworthy Chinese agent to help you. Let them place the order and receive the goods, then check whether the quality and condition of the goods meet your requirements. If not, you can directly request a refund and return. Domestic returns in China do not require shipping fees, so you won't suffer any loss.

Subsequent Handling of Problem-Free Goods

If the product has no issues, then have the Chinese agent mail the goods to you.